The Network Union is one of only a few Premier BT Business Partners, recognised for our work across VPN connectivity including MPLS WAN services. Our Partnership is positioned to help you align your business network requirements across strategy, technical and budget with a fit for purpose WAN design.
We’re winners of numerous accolades including the BT Innovation award for our sales process. Our team work systematically across 25 key networking vectors we know to be important when IT teams embark on network procurement projects.
With every project we work on, our team apply repeatable presales workflows to help minimise the risks associated with provider migration or new greenfield projects.
Our overall objective is to help companies and organisations procure MPLS WAN services that are guided by the alignment of business objectives and processes with their own specific WAN architecture.
The WAN should act as an enabler and not a bottleneck.
Accelerated insights - successful Managed MPLS WAN procurement requires a process to align and analyse your requirements. Our sales process won the BT award for Innovation.
Learn about the very latest hybrid WAN technologies via our free 2-hour workshop held at your office by Techtarget.com writer Robert Surt.
Learn about SD-WAN vs. MPLS vs. VPLS, application performance flow, QoS, diversity and more.
Leading on from the workshop, we look to put our own sales process into practice. Using our award winning WAN providers buying checklist, we’ll work to understand the drivers behind your IP VPN project.
Our technical sales team are able to both consider what makes your business unique together with your traffic and packet application flow from a user and site perspective.
We’ll also walk through your own unique challenges, risks, pitfalls and opportunities.
Once we have a draft design, the next step is to request MPLS WAN pricing.
Depending on locations, this process will typically take between a week or longer if your network is global.
The overall design is sanctioned by technical design authority resource operating at Cisco CCIE level. This ensures our architecture is fit for purpose and offers up additional opinions and ideas as to supporting your business.
The BT WAN SLA covers network uptime, traffic throughput and packet loss, network latency, network jitter with a mean time to repair and delivery guarantees.
The SLA differs between products, i.e. Ethernet services offer an improved fix time vs. Super fast broadband. However, managed service devices (Cisco routers) are covered by a SmartNet contract providing a response and fix time across the globe.
Application performance is guaranteed by QoS (Quality of Service) traffic flow. If the EF class (Expedited Forwarding) is used, voice and any delay sensitive applications will be met with latency and jitter guarantees applicable to the top level of prioritisation. Likewise, AF (Assured Forwarding) and Be (Best Effort) will also receive particular latency SLA figures.
The latest managed MPLS WAN product has undergone changes which do not look particularly innovative when discussed but actually make a profound difference
The BT NOC incident management team are now centralised in terms of overall managed services resource.
An example how your WAN is supported in respect of location. The NOC team interface work alongside (physically at the same location) other team members including technical design authority, engineering, support and management. The ability to discuss customer issues as a true team means the end to end process is much agiler which results in faster circuit and service fix times.
A suite of tools offered to customers with a dedicated support team to make continuous improvements and provide training.
The BT tool set is designed to underpin your WAN activities from being able to log support tickets through to examining network performance and data usage.
With technology adapted from
Perhaps an important aspect is a view into trouble ticketing where faults are registered and tracked when updates arrive. Over and above support tickets, change control is a further element of the tool set. Adds, moves and changes are all components of the portal allowing you and your team total control over the WAN.
As BT Business own the end to end stack of tools, there is the ability to adapt reports to suit your organisation application requirements.
Throughout your contract - We continue to technically account manage your business during
In addition to our technical account management resource, BT Sales Specialist and Partner Management resources are applied to assist with internal processes and systems.
All routing and switching for MPLS services is based on Cisco routers and switches with support from HP and Dell. Security services are provided by Cisco and Checkpoint with options for Palo Alto and Juniper.
Available from Cisco Meraki and Cisco wireless, we’re able to provide consultancy and design for wireless solutions including survey.
WAN / SIP / TRADITIONAL TELEPHONY / LAN / WIRELESS / CALL RECORDING / MERAKI
DATA CENTRE / SERVERS / VIRTUALISATION / STORAGE / DATA MIGRATION / BACKUP / CONTENT FILTERING / SECURITY AND PCI COMPLIANCE
BT COMPUTE IAAS / PRIVATE CLOUD IAAS / OFFICE 365 INTEGRATION / DESKTOP VIRTUALISATION / MICROSOFT AZURE
MPLS / VPLS / ETHERFLOW ETHERNET / BTNET LEASED LINE / CLOUD / SECURITY
24/7 SERVICE DESK / TECHNICAL EXPERTS / ITIL3 PROCESSES / ISO27001 SECURITY / ISO20000 ITSM / EVENT MANAGEMENT / IL3 / GPG13 SERVICES / 3RD PARTY MANAGEMENT
Companies shift their strategy as priorities move and new market initiatives or opportunities are explored. As a result, WAN architecture should be based on a framework to deliver agility across services when the business decides to embark on a new project. However, any MPLS,
However, any hybrid of MPLS,
We witness many organisations prioritise cost saving via methods which involve little more than an Excel spreadsheet which includes circuit bandwidth and Ethernet 1Gbps and 100Mbps circuit speeds. This approach results in a commodity based purchase decision which may well reduce costs but the potential impact of weak MPLS WAN or Internet design vs requirements has the potential to impact the business.