A free 2 hour session at your office, The Art of WAN Procurement. Rated as 'excellent' by Permira, British Legion, CDC and others.The workshop has been rated as excellent. The majority of our clients started their WAN procurement journey via our 2 hour free sessions, they're available at your office. A unique way to kick-start your project by bringing all of the latest technology, design scenario's to your attention. An interactive session which forms an integral component of our sales process.
1. Establishing your requirements - By developing a process built to align your business with the elements of MPLS provider design, you’re funneled down a path of intelligent proposal production. Spanning more than 20 distinct areas, Network Union will consider business strategy, technical and budget to create an architecture for your next MPLS WAN incorporating data security, diversity and cloud-based requirements.
2. Learn and improve - Our technical account management is intrinsically iterative. We work with you to understand the impact of business changes and new projects. Our regular reviews include statistical analysis of your application performance including uptime, jitter and latency. These sessions include SLA breach reviews and end to end service review.
3. Available for Global and UK businesses - We’ve made it our mission to become experts in the field of Global and UK managed BT MPLS WAN services. We are currently BT Partner of the Year and have been awarded ‘most innovative partner’ as the result of our unique sales process. Our sales workflows are reviewed every three months to ensure we remain relevant.
BT have transformed their managed MPLS provider services. In 2017, we’ve become experts in every aspect of their Global and UK platform. The capability is now delivered from a single team with services from Managed MPLS through to Managed LAN, Cloud and Security applications. Technical design authority, project management, service management and installation tasks are all performed by a central team based in Belfast.
This is a marked changed from the previous BT IP Connect Global platform and is a welcome enhancement to the portfolio. If you’ve not considered BT or perhaps you’ve been a customer in the past, now is a great time to learn about their features and benefits via the Network Union.
The new iteration is substantially different with more autonomy from staff, access to BT systems and very experienced jeopardy and escalation management. Resources are more accessible than ever due to the single team delivery.
The key initiative to house the entire end to end managed services team under one roof results in tight alignment between the end to end workflows of the team. Under the new capability, 100% ownership exists with complete access to systems ensure much-improved agility.
When a new project is placed on the system and orders validated, a new project manager is assigned within five days of the initial welcome call. Project management processes exist based on PRINCE and ITIL standards with risk management, plans and milestones all tightly aligned to requirement defined within the presales staging of your project.
Change management is a much tighter experience, portal access means your changes can be actioned and monitored much more efficiently. All orders are fully validated, data circuits managed through the survey process, contractual delivery dates are delivered and monitored for progress. All Open Reach escalations are carried out with escalation approval required depending on status.
We also provide full access to technical design authority for bespoke WAN architecture.
Our BT resources provide a dedicated team of experts responsible for the delivery, training and continuous improvement of tools. The portal system offers insights into trouble tickets with the ability to log issues live within the system. All customers receive a comprehensive view of their network including full inventory, SLA reporting and issue management.
As with other aspects of the BT MPLS service, the end to end technology and process stack is owned and managed by the same BT team that delivers and supports the WAN.
Incident management is at the core of everything we do.
Our regular reviews are one aspect but importantly, jeopardy management is an automated component of MPLS networking with automatic escalation from 1st to 3rd line management. Within each team, triage exists to ensure the
All customer updates are bespoke and per customer with quality checks completed for consistency. The service offering providers on call managers where major incidents occur including a full escalation process.
BT’s Managed MPLS offering is designed to address a large percentage of the business market, whether your organisation consists of 3 sites or well over 100. With each opportunity, a technical design authority pre-sales engineer is assigned to your opportunity. Their workflows ensure complex requirements are right the first time, well documented, deliverable and supported correctly.
In some cases, more complex or bespoke management and delivery is required. The TDA team will look to advise on the feasibility request.
As part of the install of MPLS data services, the Project Manager will provide documentation. This will consist of the client project information tracker. This documentation will be completed during the during service delivery, with information being shared on a regular basis with your team.
At the end of the delivery process, it is complete and forms the handover documentation, providing the information necessary for reference post-implementation including, design, detailed device information, circuit information, testing information and maintenance arrangements.
All routing and switching for MPLS-based services is based on Cisco routers and switches with support from HP and Dell. Security services are provided by Cisco and Checkpoint with options for Palo Alto and Juniper.
Available from Cisco Meraki and Cisco wireless, we’re able to provide technical consultancy and design for wireless solutions including survey.
NETWORKING AND COMMUNICATION SERVICES
WAN / SIP / TRADITIONAL TELEPHONY / LAN / WIRELESS / MOBILE / CALL RECORDING / MERAKI
DATA CENTRE / SERVERS / VIRTUALISATION / STORAGE / DATA MIGRATION / BACKUP / CONTENT FILTERING / SECURITY AND PCI COMPLIANCE
BT COMPUTE IAAS / PRIVATE CLOUD IAAS / OFFICE 365 INTEGRATION / DESKTOP VIRTUALISATION / MICROSOFT AZURE
MPLS / VPLS / ETHERFLOW ETHERNET / BTNET LEASED LINE / CLOUD / SECURITY
24/7 SERVICE DESK / TECHNICAL EXPERTS / ITIL3 PROCESSES / ISO27001 SECURITY / ISO20000 ITSM / EVENT MANAGEMENT / IL3 / GPG13 SERVICES / 3RD PARTY MANAGEMENT
The Art of WAN Procurement - Rated as excellent by Permira, British Legion, CDC Global and others. Our free 2-hour training sessions are available at your office. Using just a whiteboard and pen, our techtarget.com writer will run through the latest technologies, and design scenario’s involving SD-WAN, MPLS, VPLS, Internet VPN, Security and Cloud access.
Book a conference call - Take a look at our diary and book a meeting, available across the UK and Globally on an ICB basis. We’ll try not to sell features and benefits; you’ll learn a little about each other and decided whether or not to talk further.
Talk to us fast - Of course, you could use the telephone, but we know Live Chat is a great way to start your MPLS provider investigations. Just simply use the chat window to make contact at the bottom right.
Some high-level features of BT MPLS
MPLS - Multi Protocol Label Swithing
VPLS - Virtual Private LAN Service
VLL - Virtual Leased Line
VPN - Virtual Private Network